Tanalink Sdn Bhd (“Tanalink,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of visitors to www.tanalink.com (the “Site”). This Privacy Policy explains what personal data we collect through the Site, how we use it, who we share it with, and the choices and rights available to you. It is issued in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.
Scope of this policy: This Privacy Policy covers only your use of the Site — for example, browsing our pages, submitting our contact or brochure request forms, and cookies placed while you visit. It does not cover the Tanalink plantation data and analytics platform (“Tanalink Products”), which is accessed separately by customers under a distinct agreement. If you are a customer using the Tanalink Products, a separate privacy notice covering plantation and operational data applies to that relationship; please refer to your customer agreement or contact us for a copy.
Tanalink Sdn Bhd
2nd floor, No 7, Jalan SS15/7, Ss 15, 47500 Subang Jaya, Selangor, Malaysia
Email: info@tanalink.com
Tanalink is the data controller responsible for the personal data collected through the Site.
We collect the following categories of personal data through the Site:
Information you provide directly. When you use our contact form or request a brochure, we collect information such as your name, email address, phone number, company name, job title, country, and any message or details you choose to include.
Information collected automatically. When you browse the Site, we and our service providers automatically collect certain technical information via cookies and similar tracking technologies, including your IP address, browser type and version, device type, operating system, pages viewed, time spent on pages, referring website, and general location (derived from IP address). See Section 5 (Cookies and Similar Technologies) below for details.
We do not knowingly collect any special categories of sensitive personal data (such as health, religious, or biometric data) through the Site.
We use the personal data described above for the following purposes:
Under the PDPA, we process your personal data on the following bases:
You may withdraw your consent at any time as described in Section 9 (Your Rights) below, without affecting the lawfulness of processing carried out before your withdrawal.
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and remember certain information about your visit, such as your preferences and actions.
| Category | Purpose | Example |
|---|---|---|
| Strictly necessary cookies | Required for the Site to function properly (e.g. security, load balancing, remembering cookie consent choices). These cannot be switched off. | Session/consent cookies |
| Analytics/performance cookies | Help us understand how visitors interact with the Site (pages visited, time on site, navigation paths) so we can improve content and performance. | Google Analytics |
| Marketing/advertising cookies | Used to measure the effectiveness of our marketing campaigns and, where used, to show relevant ads on other sites. | Meta Pixel |
We currently use Google Analytics to understand Site traffic and usage, and Meta Pixel for marketing measurement. We also use cookies associated with our CRM to support contact and brochure request forms. We may add other analytics or marketing tools over time (for example, tools that track advertising campaign performance or provide live chat functionality); when we do, we will update this Cookie Policy to reflect them.
Some cookies are placed by third parties whose services appear on our Site (such as Google Analytics). These third parties may use the information collected via cookies for their own purposes, in accordance with their own privacy policies. Google's use of data collected through Analytics is described at Google's Privacy & Terms.
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that blocking certain cookies may affect the functionality of the Site. Guidance for common browsers:
Where required, we will present a cookie consent banner on your first visit to the Site allowing you to accept or manage non-essential cookies before they are set.
We do not sell your personal data. We may share personal data with:
Some of our service providers (such as Google Analytics) may process data on servers located outside Malaysia. Where personal data is transferred outside Malaysia, we take steps to ensure it receives an adequate level of protection consistent with the requirements of the PDPA, including relying on the service provider's own compliance certifications and contractual safeguards.
We retain personal data collected through the Site only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. For example, contact and brochure request form submissions are generally retained for 24 months from your last interaction with us, unless a longer period is required for legal, accounting, or reporting purposes. Analytics data is generally retained in accordance with the retention settings of the relevant analytics tool (e.g. Google Analytics' default retention settings).
Under the PDPA, you have the right to:
To exercise any of these rights, please contact us at info@tanalink.com. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by the PDPA.
We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a personal data breach that is likely to cause significant harm to affected individuals, we will notify the Personal Data Protection Commissioner and affected individuals in accordance with the timelines required under the PDPA.
The Site is not directed at children, and we do not knowingly collect personal data from individuals under the age of 18 through the Site. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:
Tanalink Sdn Bhd
2nd floor, No 7, Jalan SS15/7, Ss 15, 47500 Subang Jaya, Selangor, Malaysia
Email: info@tanalink.com
You may also lodge a complaint with the Personal Data Protection Commissioner of Malaysia (Jabatan Perlindungan Data Peribadi) if you are not satisfied with our response.